Terms and Conditions

We warrant that our products, when stored, installed and used under normal conditions will be free from defects in materials and workmanship for a period of 3 months from the date of purchase.

In the event that the customer considers that Printer Works has provided a cartridge with defects or is damaged and it is still in the warranty period, the customer must notify details in writing, quoting the Printer Works invoice number the cartridge was purchased on. You must also provide in writing, a description of the fault. If you are required to send sample pages you will be notified when your Return Authority is sent to you.

Printer Works will not accept the return of any goods without a Return's Authority Number.

If a product is found faulty during the warranty period, the product will be replaced or credit issued.

Printer Works warrants that our products will not damage the printhead or printing mechanism when stored, installed and used in accordance With our recommended procedures or the printer manufacturer's recommended procedures. In the event of any damage to a printhead or printing mechanism caused solely and directly by the use of our product, we will pay the reasonable cost of service and repair of the printhead or printing mechanism so damaged, provided the buyer: (1) Notifies us of such damage in writing within thirty days and (2) delivers to us a written service report, signed by authorized technical service personnel, identifying the supply product as the sole and direct cause of such damage along with print samples and damaged or replaced parts.

THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY AND SETS FORTH BUYER'S EXCLUSIVE REMEDY IN CONNECTION WITH SUCH WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR COLLATERAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, LOSS OF DATA OR LOSS OF USE, ARISING OUT OF, OR CONNECTED IN ANY WAY WITH, THIS AGREEMENT OR ANY GOODS SOLD PURSUANT HERETO. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR IMPLIED, SO THE ABOVE LIMITATIONS MAY NOT APPLIE TO YOU. THIS WARRANTY GIVES YOU THE SPECIFIC LEGAL RIGHTS ANY YOU MAY ALSO HAVE SOME OTHER LEGAL WRITES WITH CARY FROM STATE TO STATE.